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TKO Facts

  • EPDM Rubber Manufacturer Product Resources
    For EPDM rubber membrane roofing TKO's lead roofing contractor recommends Carlisle SynTec. All EPDM rubber membrane roofs installed by TKO are installed using Carlisle SynTec's EPDM rubber membrane unless otherwise requested by the client. See external links listed for Carlisle SynTec's product resources. - Carlisle SynTec EPDM rubber guidelines - Carlisle SynTec product warranties
  • Metal Manufacturers Product Resources
    1. MCELROY METAL McElroy metal product details - https://www.mcelroymetal.com/paint-substrates/paint/kynar-500 - kynar-500-brochure.pdf McElroy metal warranty and maintenance - https://www.mcelroymetal.com/resources/warranties-maintenance - Fluropon Kynar PVDF Without Substrate.pdf 2. ENGLERT METAL Englert metal product details: - Metal Roofing Systems | Standing Seam Metal Roofs | Englert Englert metal product warranties: - https://www.englertinc.com/warranties - https://ewarranty.englertinc.com/ (Warranty Request) 3. PAC-CLAD METAL Pac-Clad metal product details: - Metal Roofing Panel Systems - PAC-CLAD Pac-Clad metal product warranties: - Petersen Aluminum Warranties Forms and Samples 4. CENTRAL STATES METAL Central States product details: - Metal Roofing from Central States Central Roofing product warranties: - Product Warranties - Central States 5.
  • Shingle Manufacturer Product Resources
    Owens Corning Shingles are our go to asphalt shingle manufacturer. Recommended for all asphalt shingle roofing project by TKO's lead-roofing Contractor unless otherwise requested by a client. See external links for Owens Corning product information. - Owens Corning Shingle Type, Style, and Color Options - Owens Corning Shingle Visualizer - Owens Corning Shingle Terms and Glossary - Owens Corning Shingle Warranty Overview Additional asphalt shingle manufacturers include CERTAINTEED - Certainteed Shingles GAF SHINGLES - GAF - GAF Warranty Guide - GAF Product Resources ATLAS SHINGLES - Atlas Shingle Product Guide
  • Gutter Manufacturer Product Resources
    Spectra Gutter Supply is our go to gutter manufacturer. See external links for Spectra Gutter Supply product resources. - Spectra Gutter Product Studio - Spectra Gutter Products - Spectra Gutter Product Spec sheets - Spectra Gutter SDS Library Additional gutter manufacturers may include; Berger Gutter, Englert Gutters, Gutter Supply, See external links for MFG product resources BERGER GUTTERS: - Berger Gutter Protection Products - Berger Gutter Coils - Berger Product Resources ENGLERT GUTTERS: - Englert Gutter Coils - Englert Product Warranties GUTTER SUPPLY: - Gutter Supply Products
  • Slate Tile Manufacturers
    We purchase all our slate tiles from the local slate quarries of Vermont. See external links for local slate quarry product details. HILLTOP SLATE (Granville NY) - Hilltop Slate NEW ENGLAND SLATE COMPANY (Poultney VT) - VT New England Slate CAMARA SLATE COMPANY (Fair Haven VT) - Camara Slate Company VT STRUCTURAL SLATE COMPANY - VT Structural Slate
  • Copper Manufacturer
    Revere Copper is only one copper manufacturer we utalize for all copper related products. See external links for product information REVERE COPPER - Contact Revere Copper We purchase some of our copper products from the following vendors. BERGER: - Berger copper ERIE: - Erie products and brands
  • Gutter Cover Manufacturers
    We currently only recommend one manufacturer for gutter covers. See external link for product resources GUTTER DOME - Gutter Dome - Gutter Covers Previously supplied gutter cover manufacturer includes SPECTRA GUTTER SUPPLY - Micro Mesh Gutter Covers (no longer available)
  • What is TKO's Standard Comprehensive Service Warranty?
    TKO backs their installation services with their own Standard Comprehensive Service Warranty on the labor and materials provided and installed by TKO Construction & Roofing LLC. Existing Clients please refer to the original Work Agreement and/or original Warranty Agreement for complete terms and conditions. Note that this is in addition to Manufacturer warranty's (if and when applies).
  • What projects include TKO's Service Warranty?
    TKO's service warranty is included with most roof replacements and new roof installations, providing that the entire roof section was replaced by TKO. TKO also offers a standard service warranty for most new gutter installations. During the estimation phase, TKO will disclose if a service warranty will be included, in addition to the duration of the warranty. An official warranty certificate with the complete terms and conditions will be issued to the named client on the signed contract following the completion of the contracted work agreement (scope of work).
  • Are manufacturer warranties separate from TKO's service warranties?
    Yes manufacturer warranties are separate from TKO's service warranties, unless otherwise informed of during the estimation phase of the project. TKO will provide their clients with the necessary documents and proof of purchase and installation required to register for each manufacturer's warranty. Each client will be responsible for registering any manufacturer warranties in connection with the work completed. The client will also be responsible for staying current and up to date with all manufacturer warranty requirements to stay compliant and eligible. For a list of TKO's commonly used manufacturers and product links, refer to the MFG-ROURCE TAB within TKO's Questions & Answers (TKO Facts) page. For questions or concerns related to manufacturer warranties please reach out to our staff at office@tkocandr.com.
  • What is the difference between a General Contractor and a Roofing Contractor?
    A general contractor (GC) is the person or company responsible for overseeing a construction project. Property owners will typically hire general contractors to ensure a construction job is completed safely, on time, and according to specifications. A GC is responsible for seeing a construction project through from beginning to end. A GC acts as a go-between between the property’s owner and everyone who brings the building to life, including materials suppliers, vendors, and tradespeople. A roofing contractor is typically only hired for roofing project needs. A trades contractor specializes within that specific trade and is usually only hired for their trade-line of expertise.
  • Preferred Method of Communications
    Our main source and preferred method of communication is through EMAIL & TEXT messaging. Email Office: office@tkocandr.com Text Office Mobile: 802-877-8181
  • TKO Phone Numbers & Directory
    1) TKO main business phone number: (802)440-1400 (Directory) - VOICE CALLS ONLY - Call forwarded to office staff with automated service options. 2) Office Manager direct number: (802)877-8181 (Heather H) - TEXT & VOICE CALLS RECEIVED (Text Preferred). - Call forwarded to office managers direct line. - Instructed to leave a detailed message with name, address, email, phone and reason for the call. Contact the office manager for invoices & payments, for scheduling, work requests, and project documentations such as estimate & work agreements. 3) Office Assistants direct number: (802)265-0132 (Lisa C) - TEXT & VOICE CALLS RECEIVED (Text Preferred). Contact our office assistant for work requests, scheduling, relay messages, marketing and sales calls, 4) Contractor's direct number: (802)440-0660 (Thomas S) - TEXT & VOICE CALLS RECEIVED (Text Preferred). - For current clients & project communications. - Please contact the office for anything not directly related to the work of the project.
  • TKO Team Email Directory
    Office Manager, CFO (Heather H): heather@tkocandr.com Contractor, CEO (Thomas S): tom@tkocandr.com Office Assistant (Lisa C): lisa@tkocandr.com Email all team members: team@tkocandr.com Email all office staff: office@tkocandr.com For Particular Services use the following emails: Employment: employment@tkocandr.com Customer Service: help@tkocandr.com New Work Inquiry: workrequest@tkocandr.com Billing & Payments: office@tkocandr.com
  • Is there a Client portal?
    TKO offers a client portal for all signed and current projects. Log-in information is sent by email to the email address associated with the project. TKO's Client portal can be accessed on our website, under the header (Resources).
  • TKO Construction & Roofing LLC is registered to provide services in the following area's.
    Vermont New York (Excluding NY-NY) Rhode Island (ID#: GC-49730) Connecticut New Hampshire NOTE: TKO Construction & Roofing LLC resides in Poultney, VT. Higher rates may apply for projects not within a 50 mile radius. An initial assessment fee must be implemented for work requests outside the 50-mile radius (for fuel & travel costs).
  • What services does your company provide?
    We provide custom residential and small commercial roof replacements, roof repairs, and new roof installations, we provide custom building and framing, of single and multi-family homes, offices, small building, condos, garages, decks, barns, pole barns, in addition to seamless gutters, gutter covers and metal fabrication. Please check out our Services Page for more details.
  • What is an onsite initial project assessments?
    An initial assessment is required with every new work request. A member of our team will contact the requester to schedule the initial assessment (usually within 30 days from request date). Assessments are performed by our Company's Contractor and are most often scheduled later in the work day when the Contractor is available. The presence of the property owner or project manager is usually requested for the initial assessment. The initial assessment is used as a starting point to establish an Client / Contractor relationship. This allows for an open dialogue providing the Contractor with a better understanding of Client's vision and the overall project requirements. A complete and through walk through shall be performed of the property and dwelling. Inside access may be warranty depending on the needs of the project. The Contractor is there to get a complete visual of the property, assess any damage or leaks, and to take physical measurements. Photograph's shall be taken the property, landscape, surrounding areas', the actual home or building, and the area the work will be performed. It is important that the Contractor is informed of all known back repairs and prior work done to the property.
  • What is the difference between an Assessment and an Inspection?
    A project assessent is performed by our Roofing Contractor after we receive your initial service inquirry. Assessment's are usually free as long as the location of the project is within a fifty mile radious of our business stationed in Poultney VT. An assessment is completing a visual walk through of the project with the Client to review problem areas and the reasons for the service request. Our goal is to determine the best course of action for the Client's project needs. A professional roof inspection examines and documents all roofing components. An roofing inspection check list is utilized while performing a roof inspection to check for signs of damage throughout the ceiling and walls, evaluate structural support, and assess roofing material. Expect it to include an interior inspection, material inspection, structural inspection, and workmanship inspection. Fully documented roof inspections can cost anywhere from $250-$600 depending on the location of the roof, how far it is from Poultney VT, roof size, the complexity of the roof, and how assessable the roof is for our Contractor to access from the outside of your home and from the inside. An estimated inspection cost will be provided prior to completing the roof inspection. Payment will be due at the date of the scheduled roof inspection. All roof inspection documents, checklists, as well as a full roof report will be emailed to you within two weeks of the scheduled roof inspection.
  • How to prepare for a new construction or roofing project.
    Create a budget for the project to share with the Contractor. Formulize three separate lists by answering these questions; - What work needs to be done - What work you would like to have done - What is the end goal 3. Research the towns zoning and permit requirements, find out if there are any policies in place for having roofing and construction work done within the town, and the policy for noise ordinances. Its important to know if any permits need to be pulled or if a project should be registered with the town in addition to the costs prior to formulizing an estimate. 4. Research the different options available for the work your looking to have done. The different materials & manufacturers available and the pros and cons of each. 5. Do an online search of the Contractor your thinking of hiring especially before signing any documents with them. You want to make sure that you are working with the right Contractor, one that knows what they are doing and takes pride in their reputation. Remember cheaper isn't always better, in the roofing and construction field you get what you pay for. Which could end up just costing you more in the end. 6. Know what to expect going into the project; what to expect before, during and after the projects completed.
  • What information is required for an estimate?
    It is the responsibility of the Client to research back history of the property, to contact their state and local office officials of the residing town and state to determine permits requirement and permit codes. In the event permits are needed, the client will be required to know what permits need to be pulled, the permit code the work will fall under, and the details of the zoning area the property is located within. Its vital to know if its on state and town owned or leased land, if the property is located within a historical area, coastal and flood zoning areas, commercial or residential, and the local communities noise ordinances, and any policies that are currently in place. It is the Clients responsibility to relay all researched information to the Contractor. It is also the responsibility of the Client cover all financial costs associated with project filling and work permits.
  • Why is a project budget so important.
    Setting a project budget allows for complete transparency between a Client and Contractor. Knowing the projects budget allows the Contactor to deterine which solutions are available within that price point. It gives the Contractor a better idea of how to meet the clients needs while staying within budget. A budget provides the client with the right expectations for the estimate, preventing them from being caught off guard. It can also reduce costs and prevent the headache of unnecessary meetings and paperwork. A budget allows the Contractor to help the Client. Enabling the Contractor to financially strategize a solution and formulize a projects path right out of the gate.
  • How to prepare for your roof replacement.
    Download or open to view our 'Roof Preparation Check List'.
  • What to expect and how to prepare for a new roof.
    Review the attached (Roof Prep-List) document provided for an overview of what to expect and how to prepare for a new roof.
  • What should be expected when hiring a Roofing Contractor?
    Please refer to the follow link from 'McElroy Metals' for a full detailed summary of what one can expect throughout the entire process of hiring a roofing contractor. Starting from the initial assessment to the completion of the project.
  • What to expect and how to prepare a new roof.
    Review the attached (Roof Prep-List) document provided for an overview of what to expect and how to prepare for a new roof.
  • What is roof underlayment
    Roof underlayment is a protective layer installed directly onto the roof deck, beneath the shingles or primary outer roofing material. Its main function is to act as a secondary weather barrier, shielding the structure from wind-driven rain, snow, and moisture infiltration in case the outer roofing is damaged or fails. There are several types, each tailored to specific climates, budgets, and roofing materials. Selecting the right underlayment significantly impacts overall roof performance, durability, and energy efficiency.
  • What are Snow Guards
    Snow guards keep snow in place on the roof so when it begins to melt, it doesn’t slide down all at once, which can cause damage to any underlying person, structure, property Item, and any items that happen to be in the trajectory of the avalanche of snow.
  • What are the different types of underlayment?
    Asphalt-Saturated Felt (Felt Paper) Synthetic Roof Underlayment Rubberized Asphalt (Peel-And-Stick) Underlayment Self-Adhered Roof Underlayment
  • Building Code Requirements For Roof Underlayment
    Local and state building codes across the U.S. specify minimum roof underlayment standards. Most codes reference the International Residential Code (IRC), which dictates: At least one layer (or more, depending on roof slope and material). Ice and water membrane coverage in ice-prone areas. Proper overlap and fastening of underlayment sheets. Manufacturers’ installation instructions will typically meet or exceed these requirements to maintain roofing warranties.
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